HANGZHOU JINLONG OPTIC-ELECTRIC CO.,LTD
Corporate Development History
Hangzhou Jinlong Optic-Electric Co., Ltd was founded in September 1994 as Hangzhou Jinlong Optical Cable Co., Ltd., accumulating rich experience in the production of communication optical cables. On April 18, 2002, Hangzhou Jinlong Optoelectronics Co., Ltd. was officially established. Since then, the company has continued to grow, passed multiple system certifications, established cooperative relationships with numerous large enterprises and operators, and obtained important patents in 2024, enhancing its competitiveness in the field of optoelectronic technology.
Main Industry
It belongs to the electrical machinery and equipment manufacturing industry, mainly engaged in the manufacturing of wires and cables, specifically including optical fiber manufacturing, optical fiber sales, optical communication equipment manufacturing, optical communication equipment sales, optical cable manufacturing, and optical cable sales. It also involves the manufacturing and sales of mobile communication equipment, power distribution switch control equipment, etc., as well as engineering technical services and foreign contracted projects.
Corporate Innovation
Hangzhou Jinlong Optic-Electric Co., Ltd attaches importance to technological research and development (R&D) and innovation, with more than 30 professional technical personnel, and (permanently) hires optoelectronic communication experts enjoying special allowances from the State Council as consultants. In 2024, it obtained the patent for "A Kind of Optical Cable" (authorization announcement number: CN118112733B), and its new-type optical cable has improvements in transmission performance, durability, and cost-effectiveness. In addition, the company also owns related patents such as "A Lightweight Special-shaped Rat-proof, Pressure-resistant, Torsion-resistant Fault Location Optical Cable Production Device", innovating in optical cable production devices and structural design. For example, through special materials and structural designs, the optical cable has performances such as rat-proof, pressure resistance, and torsion resistance.
I. After-Sales Service System Architecture
Professional Team Configuration
Hangzhou Jinlong Optic-Electric Co., Ltd has established an independent after-sales service department with nearly a hundred people professional technicians, covering fields such as optical cable fusion splicing, equipment debugging, and fault troubleshooting. Over 50% of the staff have more than 5 years of industry service experience.
The team implements a "7×24-hour" response mechanism to ensure timely handling of customer needs.
National Service Network Coverage
10 after-sales service outlets have been set up in major regions such as East China, North China, and South China, radiating more than 30 provinces and cities across the country, achieving on-site service response within 48 hours (except for remote areas).
II. Core Service Contents
Product Quality Warranty and Maintenance
Warranty Policy: Core products such as optical cables and optical fibers come with a 3-year free warranty, while opto-communication equipment has a 2-year warranty. Non-human-induced damage during the warranty period is eligible for free repair or replacement.
Maintenance Service: A spare parts inventory center is established to provide replacement services for emergency faults, reducing customer downtime.
Engineering Construction Support
Provide technical guidance and acceptance services for cable and optical cable fusion splicing construction to ensure that project quality meets industry standards (e.g., YD/T 5121-2021 Design Specifications for Communication Optical Cable Line Engineering).
For large projects, technical teams can be dispatched to stay on site and follow up on construction progress and quality throughout the process.
Technical Training and Consultation
Provide free technical training for customers, including equipment operation, daily maintenance, and simple fault handling. Regularly hold 3-5 national technical exchange meetings each year.
Set up a 400 customer service hotline (400-XXX-XXXX) and an online consultation platform to provide 7×24-hour technical consultation services.
III. Featured Services and Innovations
Customized Solutions
Provide personalized after-sales service plans for customers in different industries (such as operators, broadcasting, and electric power). For example, offer regular inspection plans for optical cables in operator base stations.
Intelligent Operation and Maintenance Support
Introduce IoT technology to provide customers with remote monitoring services for optical cable status, real-time early warning of risks such as optical cable loss and external force damage, and improve fault prediction capabilities.
Emergency Repair Mechanism
Establish an emergency repair team equipped with special repair vehicles and equipment. For optical cable outages caused by natural disasters (such as typhoons and earthquakes) or sudden accidents, the repair plan can be activated within 2 hours to prioritize the restoration of the main communication network.
IV. Service Quality Assurance
Customer Feedback Management
Conduct customer satisfaction surveys after each service is completed, formulate improvement measures within 48 hours for feedback issues, and incorporate them into the department's performance appraisal.
Certified by the ISO 9001 quality management system, the after-sales service process strictly follows standardized operation specifications.
Cooperation and Resource Integration
Establish strategic after-sales cooperation with the three major operators (China Mobile, China Unicom, and China Telecom) to share repair resources and technical support, improving service efficiency nationwide.
V. Customer Cases
Case 1: In 2024, the backbone network optical cable of a provincial Unicom was interrupted due to a natural disaster. The company's repair team arrived at the site within 6 hours, completed the replacement and fusion splicing of 30 kilometers of optical cable within 24 hours, and restored the communication network, receiving a written thank-you from the customer.
Case 2: Provided optical cable operation and maintenance training for a broadcasting group, training 150 people in total, helping the customer independently complete daily fault troubleshooting, and reducing operation and maintenance costs by 30%.
Through a systematic service system and technological innovation, Hangzhou Jinlong Optoelectronics is committed to providing customers with full-cycle protection from product quality assurance to engineering operation and maintenance, strengthening the corporate commitment of "quality first, service first". For specific service details, please contact the company's after-sales department for a customized solution.
